Legal

Privacy Policy

Serenity Therapeutic Massage Spa, LLC · Effective Date: 9/29/2026

IMPORTANT NOTICE REGARDING TEXT MESSAGING DATA

Serenity Therapeutic Massage Spa, LLC ("we," "us," or "our") DOES NOT share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. All text messaging originator opt-in data is kept strictly confidential.

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://serenitytherapeuticspa.com/.

1. Information We Collect

We collect the following types of information:

Personal Information

  • Name, email address, phone number, physical address
  • Payment information when you make a purchase or request a quote
  • Opt-in records and timestamps for all communication channels (SMS, email, etc.)

Non-Personal Information

  • IP address, browser type, browser version
  • Device information and unique device identifiers
  • Website usage patterns, pages visited, time and date of visits
  • Cookies and similar technologies

Customer Communication

  • Records of inquiries and service requests
  • Appointment details and preferences
  • Service history and feedback

2. How We Use Your Information

We use collected data for:

  • Providing and improving our services
  • Processing transactions and payments
  • Communicating with you about your inquiries, appointments, and services
  • Communicating promotional messages only where explicit consent has been provided
  • Enhancing website functionality and user experience
  • Monitoring and analyzing Service usage
  • Ensuring security, fraud prevention, and technical issue resolution
  • Maintaining records of your communication preferences and consent

3. SMS Messaging & Compliance

Text Message Program Terms & Conditions

By opting into our SMS messaging services, you agree to receive text messages related to our services, including appointment reminders, customer support, billing notifications, and important updates.

Opt-In & Consent

  • You will only receive messages if you have explicitly opted in
  • We maintain timestamped records of all opt-in actions
  • We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws

Opt-Out Instructions

  • You can cancel SMS notifications at any time by replying "STOP" to 336-622-3584
  • You will receive a final confirmation message, and no further messages will be sent unless you re-opt in
  • All opt-out requests are processed immediately

Message Frequency & Content

  • Message frequency varies based on your interactions with our business
  • Messages will be directly related to the services you have requested
  • We do not send promotional content without specific consent

Help & Support

Reply "HELP" for assistance or contact us at serenitynms87@yahoo.com
Customer support is available during regular business hours

Carrier Information

  • Standard message and data rates may apply
  • Carriers are not liable for delayed or undelivered messages
  • Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers

SMS Data Protection Statement

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

4. Information Sharing & Disclosure

We do not sell, rent, or trade personal information.

Service Providers

We may share information with third-party vendors who assist in our operations, including:

  • Payment processors
  • Appointment scheduling tools
  • Website hosting and analytics providers
  • SMS aggregators and providers solely for delivering messages you've consented to receive

All service providers are contractually obligated to maintain confidentiality and security.
All the above categories exclude text messaging originator opt-in data and consent, excluding aggregators and providers of the Text Message services.

Legal Compliance

We may disclose information if required by law, legal process, or to protect our rights, including valid law enforcement requests or court orders.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred. In such cases, your data remains protected under the terms of this Privacy Policy.

5. Data Security

We implement and maintain reasonable security measures to protect your personal information, including:

  • Encryption of sensitive data in transit and at rest
  • Secure access controls and authentication mechanisms
  • Regular security assessments and updates
  • Employee training on data protection
  • Breach notification protocols in accordance with applicable laws
  • Secure backup systems and disaster recovery procedures

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure.

6. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Analyze site traffic and user behavior
  • Remember your preferences and settings
  • Improve website functionality and user experience
  • Measure the effectiveness of our services

You may control cookies through your browser settings. Disabling cookies may limit functionality.

7. Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google may use collected data to contextualize and personalize ads within its advertising network.

You can opt out by installing the Google Analytics opt-out browser add-on.

For more information, visit Google's Privacy & Terms page: https://policies.google.com/privacy

8. Data Transfers

Your information, including Personal Data, may be transferred to and maintained on computers located outside your jurisdiction, including the United States, where data protection laws may differ.

Your consent to this Privacy Policy represents your agreement to such transfers. We take reasonable steps to ensure data is treated securely and in accordance with this policy.

9. Your Rights & Choices

You have the right to:

  • Access, update, or delete your personal information
  • Opt out of marketing emails via "unsubscribe"
  • Opt out of SMS messages by replying "STOP"
  • Withdraw consent for future communications
  • Request information on how your data is processed
  • Lodge a complaint with a supervisory authority

10. Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personal data from children. If such data is discovered, we take steps to remove it promptly.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices and encourage you to review their policies.

12. Changes to This Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date. For significant changes, we will notify you via email or website notice.

13. Contact Us

If you have questions about this Privacy Policy, contact us at:

Serenity Therapeutic Massage Spa, LLC
Phone: 336-622-3584
Email: serenitynms87@yahoo.com
Website: https://serenitytherapeuticspa.com/

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